Return & Refund Policy

Last Updated: 18 Sept. 2026

At ShopNestKart.in, we want every customer to shop with confidence. If you receive a product that is damaged, defective, incorrect, or otherwise eligible for return, we are committed to making the return, refund, or exchange process as simple and transparent as possible.

1. Return Eligibility

You may request a return within 7 calendar days of receiving your order, provided that:

• For change-of-mind returns, the product must be unused and in its original condition. This condition does not restrict returns or other remedies for damaged, defective, incorrect, or otherwise legally eligible products.

• The original packaging, tags, accessories, manuals, and other included items are retained, where applicable.

• The product has not been damaged through misuse, accident, negligence, or improper handling.

• The product is not listed as non-returnable.

• You provide your order number or other valid proof of purchase.

Some products may have specific return conditions mentioned on their individual product pages.

All returned products may be inspected before a refund or exchange is approved.

2. Return Timeframe

Return requests must be submitted within 7 calendar days from the date of delivery.

To request a return, contact us at:

support@shopnestkart.in

Please provide your order number, the reason for the return, and photographs or videos when requested.

Return requests submitted after the applicable timeframe may not be accepted, except where a different remedy is required under applicable law.

3. How to Start a Return

To start a return:

1. Contact support@shopnestkart.in within 7 calendar days of delivery.

2. Provide your order number and reason for the return.

3. If the product is damaged, defective, or incorrect, provide clear photographs or videos of the issue and packaging where possible.

4. Wait for our team to review and approve the return request.

5. Follow the return instructions provided by our team.

6. Once we receive and inspect the product, we will confirm whether the return is approved and whether a refund or exchange will be provided.

Please do not ship a product back without contacting us first.

4. Damaged, Defective, or Incorrect Products

If you receive a product that is:

• Damaged during delivery

• Defective

• Different from what you ordered

• Missing parts or accessories

• Significantly different from the product description

please contact us at support@shopnestkart.in as soon as possible.

For damaged or defective products, we may request photographs or videos showing the product, packaging, shipping label, and the issue.

After reviewing the case, we may offer an appropriate resolution, which may include:

• Replacement

• Exchange

• Repair, where applicable

• Refund

• Store credit

Where the issue is confirmed to be our responsibility, we will work with you to provide a reasonable resolution in accordance with applicable law.

5. Refund Process

Once an eligible returned product has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be initiated within 5–7 business days after the returned product has been received and successfully inspected, or after the refund has otherwise been approved, as applicable.

The time required for the amount to appear in your bank account or payment account may vary depending on your bank, card issuer, payment gateway, or other payment provider.

Refunds will generally be made to the original payment method used for the purchase.

For Cash on Delivery orders, we may request appropriate bank or payment details to process the refund.

6. Exchanges

We may offer exchanges for eligible products, subject to availability.

Exchange requests must be made within 7 calendar days of delivery and must meet the applicable return conditions.

An exchange may depend on:

• Availability of the requested product, size, color, model, or variant

• Product condition

• Successful inspection of the returned product

If the requested replacement is unavailable, we may offer a refund or another appropriate resolution.

7. Return Shipping Costs

Damaged, Defective, or Incorrect Orders

If a product is confirmed to be damaged, defective, incorrect, or supplied due to an error on our part, ShopNestKart.in will cover the reasonable return shipping costs. We will provide the necessary return instructions.

Other Eligible Returns

For eligible returns due to reasons such as a change of mind or ordering the wrong product, where the issue is not caused by ShopNestKart.in, the customer will be responsible for the applicable return shipping costs.

Any applicable charges will be communicated to the customer before the return is processed, subject to applicable law.

8. Non-Returnable Items

Certain products may not be eligible for return because of their nature, hygiene requirements, customization, or other applicable restrictions.

Non-returnable items may include:

• Personalized or customized products.

• Products specifically marked as non-returnable before purchase.

• Products that have been used, installed, modified, or altered, except where a return or remedy is required under applicable law.

• Products damaged after delivery due to misuse or improper handling.

• Products returned without required original packaging or accessories, where applicable.

• Products returned after the applicable return period, subject to mandatory consumer rights.

• Opened or used personal care, beauty, and hygiene products, where permitted by applicable law.

• Perishable goods, where applicable.

• Products with broken hygiene seals after opening, where permitted by applicable law.

These exclusions do not apply where a product is defective, damaged, incorrect, spurious, or otherwise covered by mandatory consumer rights under applicable law.

Nothing in this section is intended to limit any mandatory rights or remedies available to customers under applicable law.

9. Products Damaged After Delivery

Returns may not be accepted where damage has occurred after delivery because of misuse, accidents, improper installation, unauthorized modifications, negligence, or failure to follow product instructions.

Normal wear and tear may also not qualify for a return or refund.

10. Sale and Promotional Products

Products purchased during promotional campaigns or sales may have specific return conditions.

Where a product has special return conditions, those conditions will be communicated on the product page or at the time of purchase.

Unless otherwise stated, eligible sale products will follow this Return & Refund Policy.

11. Order Cancellation

If you wish to cancel an order, contact us as soon as possible at support@shopnestkart.in.

Cancellation may be possible only before the order has been processed or shipped.

Once an order has been shipped, cancellation may be subject to the applicable shipping and return process. However, this does not affect any cancellation, refund, or other rights available to customers under applicable law.

Approved cancellation refunds will be initiated within 5–7 business days after the cancellation refund has been approved, subject to payment-provider processing times.

12. Refund Not Received

If your refund has been approved but you have not received it within the expected timeframe:

1. Check your original payment account.

2. Contact your bank or payment provider.

3. Check with the relevant payment gateway, if applicable.

4. Contact us at support@shopnestkart.in if the refund is still not visible.

We will do our best to help you track the refund.

13. Contact Us

Grievance Redressal

For any complaints or grievances related to our products or services, you may contact our Grievance Officer:

• Grievance Officer Name: VINEY

• Email: support@shopnestkart.in

• Phone: +91 9996999189

We will acknowledge customer complaints within 48 hours and endeavour to resolve them within one month, in accordance with applicable law.

Customer Support

For any questions regarding orders, returns, refunds, exchanges, or damaged products, please contact us:

• Store Name: ShopNestKart.in

• Email: support@shopnestkart.in

• Phone: +91 9996999189

• Business Address: Binjhol, H. No. 329A, Panipat, Haryana – 132103, India.

We are committed to providing fair and transparent customer support and resolving genuine concerns within a reasonable timeframe.

14. Changes to This Policy

We may update this Return & Refund Policy from time to time to reflect changes in our products, services, business practices, or applicable legal requirements.

Any updated version will be published on this page with a revised “Last Updated” date.

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Thank you for shopping with ShopNestKart.in. Your trust matters to us, and we are committed to making your shopping and after-sales experience as clear and hassle-free as possible.